Effective Date: 27/07/2026

At Hi Papa Web Hosting & Digital Infrastructure Solutions, we want you to be confident in the services you choose. This policy explains how cancellations, refunds, and renewals work across our hosting, domain, email, and SMS services.

1. Service Cancellation

• You may cancel any hosting, email, or SMS service by submitting a request through your account dashboard or by writing to info@old.hipapa.in.
• Cancellation requests are processed within 30 business days of receipt.
• Once cancelled, your service and associated data will remain active only until the end of the current billing cycle, unless you request immediate termination.
• We recommend downloading a full backup of your website, email, and files before requesting cancellation, as data cannot be recovered after account deletion.

2. Refund Eligibility

• Shared & WordPress Hosting: New customers may request a full refund within [7/15] days of the initial purchase if you are not satisfied with the service, provided the account has not violated our Terms & Conditions or exceeded fair usage limits.
• VPS Hosting & Dedicated Servers: Due to the dedicated resources allocated at setup, these plans are non-refundable once provisioned, unless the service was not delivered as described.
• Domain Registrations: Domain name purchases are non-refundable once the registration is processed with the registry, in line with ICANN and registry policies. This includes accidental purchases and misspelled domain names.
• Renewals: Refunds are not provided for renewal payments once a billing cycle has started, except where a service was cancelled and confirmed before the renewal date.
• Email & SMS Services: Prepaid credits or bundles already consumed or dispatched are not refundable. Unused balances may be refunded on a pro-rata basis at our discretion.
• Add-ons (SSL, backups, licenses, etc.): Third-party licenses and one-time setup fees are non-refundable once activated or issued.

3. How Refunds Are Processed

• Approved refunds are issued to the original payment method used at checkout (UPI, netbanking, or card) within [7–10] business days.
• GST and applicable taxes, where already remitted, will be adjusted as per statutory requirements.
• Refunds are not provided in cash and cannot be transferred to a different account.

4. Non-Refundable Situations

Refunds will not be granted where:

• The account was suspended or terminated for violating our Terms & Conditions (e.g., spamming, illegal content, abuse of resources).
• The cancellation request is made after the applicable refund window has closed.
• Charges relate to third-party costs already incurred on your behalf (e.g., domain registration, SSL issuance).
• The service was used substantially before requesting a refund.

5. Auto-Renewal & Renewal Reminders

• Hosting, domain, and email services may be set to auto-renew unless disabled by you in advance.
• We send renewal reminders before charges are applied; it is your responsibility to manage auto-renewal settings and ensure payment details are up to date.
• Failure to renew on time may result in service suspension or permanent data deletion as outlined in our Terms & Conditions.

6. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us with your account/domain details and reason for the request:

info@old.hipapa.in
+91 99 72 788225

We aim to acknowledge all requests within 1–2 business days.

7. Changes to This Policy

We may revise this Cancellation & Refund Policy periodically to reflect changes in our services or applicable law. The updated version will be posted on this page with a revised effective date.