Effective Date: 27/07/2026
Who We Are
At Hi Papa Web Hosting & Digital Infrastructure Solutions (“Hi Papa”, “we”, “us”, “our”), your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit hipapa.in or use our services, including WordPress hosting, shared hosting, VPS hosting, dedicated servers, domain registration, email hosting, and SMS services.
By using our website or services, you agree to the practices described in this policy.
Information We Collect
We may collect the following categories of information:
- Identity & contact details — name, email address, phone number, and billing/company address.
- Account & billing information — hosting plan details, domain registration data, payment method type, and transaction history. (We do not store full card numbers — payments are processed through secure, GST-compliant payment gateways.)
- Technical & usage data — IP addresses, browser type, device information, access times, pages visited, and server log data.
- Support communications — records of emails, calls, WhatsApp messages, or tickets raised with our support team.
- Domain WHOIS data — where required for domain registration, subject to registry rules and any privacy-protection add-ons you opt into.
How We Use Your Information
We use your information to:
- Set up, deliver, and manage the hosting, domain, email, or SMS services you purchase.
- Process payments and send invoices, renewal reminders, and account alerts.
- Provide customer support and respond to inquiries.
- Monitor server performance, prevent fraud, and maintain platform security.
- Send service-related communications (maintenance windows, downtime notices, policy updates).
- With your consent, send promotional offers — you may opt out at any time.
- Comply with legal, tax, and regulatory obligations under Indian law.
Legal Basis for Processing
We process your data where it is necessary to perform our contract with you (delivering the services you’ve signed up for), to comply with a legal obligation, or based on your consent (for example, marketing communications).
Data Storage & Security
Your data is stored on servers with industry-standard safeguards, including firewalls, access controls, encryption in transit, and regular security audits. While we take reasonable measures to protect your information, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain personal and account data for as long as your account is active, and for a reasonable period afterward to meet legal, accounting, or dispute-resolution requirements. Billing records are retained as required under applicable Indian tax law.
Sharing Your Information
We do not sell or rent your personal data. We may share information only with:
- Trusted third-party service providers (e.g., payment gateways, domain registrars, SMS gateways, data center partners) who need it to help deliver our services, under confidentiality obligations.
- Government or regulatory authorities, where required by law or a valid legal request.
- HostPapa and Sanna Innovations, our associated infrastructure and technology partners, solely to support service delivery.
Cookies
Our website uses cookies and similar technologies to remember preferences, understand site traffic, and improve your browsing experience. You can control or disable cookies through your browser settings; doing so may affect some site functionality.
Your Rights
Subject to applicable law, you have the right to:
- Access, review, and request a copy of the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to our legal and billing retention requirements.
- Withdraw consent for marketing communications at any time.
- Raise a complaint with us regarding how your data is handled.
To exercise any of these rights, contact us using the details below.
Children’s Privacy
Our services are intended for use by businesses and individuals aged 18 and above. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The updated version will be posted on this page with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, reach out to us at: